An error blocks the website, backend, or shop.
500 errors, plugin conflicts, broken forms, an inaccessible backend, or a failed checkout are prioritized by impact and investigated systematically.
WordPress Support
WordPress support for urgent problems and long-term development.
Is your WordPress website down, hacked, or in need of reliable technical care? We isolate the cause, repair or clean the system, and can also take care of WooCommerce, custom plugins, performance, SEO, and further development.
- Since 2006WordPress experience
- UrgentErrors, outages, and security
- CodeThemes, plugins, and integrations
Overview
One technical partner for outages, ongoing operations, and development.
WordPress support sometimes starts with a white screen or a suspicious login. In other cases, the issue is regular updates, a slow shop, or functionality that no standard plugin can deliver reliably. To assess the work, we review the current system, recent changes, and the specific impact on inquiries, sales, or internal processes.
Operations need reliable technical support.
Updates, backups, staging, monitoring, and smaller tasks can be organized as a managed support process.
The existing WordPress system needs to do more.
We develop templates, plugins, integrations, and editorial tools when configuration alone is not enough.
Services
WordPress help from troubleshooting to ongoing development.
A visible error may originate in a plugin, the theme, PHP, the database, caching, or hosting. We therefore base the diagnosis on error messages, logs, system state, and controlled tests.
Troubleshooting and repair
White screens, 500 errors, PHP warnings, plugin conflicts, broken forms, and blocked editor or upload functions are isolated through logs and controlled tests.
Malware and hacked websites
When spam pages, external redirects, unknown administrators, malicious files, or a hosting-provider warning appear, we investigate the incident, contain the damage, and determine how the malware can be removed in a controlled manner.
WooCommerce support
We help with checkout, payments, shipping, product data, orders, and custom shop extensions. Find out more about WooCommerce.
Plugins, themes, and custom code
Hooks, templates, custom post types, Gutenberg blocks, and integrations are part of our WordPress development work for existing systems.
Performance and Core Web Vitals
Slow pages, a sluggish backend, high server load, or poor metrics can be investigated and resolved through performance optimization.
Technical SEO
Indexing, canonicals, redirects, structured data, and technical barriers are handled together with search engine optimization.
Updates and maintenance
Core, plugins, and themes are updated with backups, staging, and functional tests. Recurring care can be organized through WordPress maintenance.
Hosting and operations
PHP, the database, caching, cron jobs, SSL, and server configuration directly affect WordPress. For a provider move, we plan the files, database, DNS, and functional tests; ongoing operations can include WordPress hosting when required.
Urgent help
Website broken, infected with malware, or hacked?
WordPress first aid for an urgent incident means preserving the current state, assessing the impact, and only then making changes. We prioritize critical cases based on availability and explain which access credentials are required after the initial assessment.
When WordPress no longer works properly.
A white screen, 500 error, failed update, or inaccessible admin area can have many causes: the PHP version, memory limit, a plugin, the theme, caching, the database, or hosting. Randomly disabling and updating components can make the diagnosis harder and damage additional functionality.
Record when the problem started and what changed immediately beforehand. Preserve the current state, available logs, and backups where possible. We then determine whether a direct repair, a restore from backup, or a copy or staging environment is needed first.
Forms, email delivery, media uploads, editors, and WooCommerce processes can also fail. If a form submission arrives in WordPress but no email is delivered, for example, we test WordPress, SMTP, spam filtering, and connected services separately instead of simply resaving the form.
When malware or an attack is suspected.
Unknown administrators, spam pages, redirects to external domains, browser warnings, modified files, or a malware notice from the hosting provider are common signs of a compromise. Files and users should not be deleted hastily before backups, logs, and access paths have been preserved.
We investigate the incident, contain affected areas, and clean the system when access, backups, and the extent of the damage make controlled remediation possible. This can involve compromised accounts, malicious code, vulnerable plugins or themes, credentials, and server configuration.
Cleanup is followed by functional tests and protection against the same entry point. If personal data may have been affected, the incident also needs a data-protection assessment. Our WordPress and GDPR support provides technical assistance, not legal advice.
Process
How we handle a WordPress support case.
The process is adapted to urgency and risk. A failed shop needs a different priority from a planned template extension.
- 01
Understand the situation and impact
We record the affected URLs, exact error message, screenshots, timing, recent changes, and the business impact of the problem.
- 02
Secure access and a way back
WordPress, hosting, database, FTP or SSH, backups, and staging are checked before risky changes begin.
- 03
Find the cause and contain damage
Logs, files, users, plugins, the theme, server, and external services are investigated. During security incidents, affected access paths and functions are isolated.
- 04
Repair, test, and secure
After approval, we repair or clean the system, test critical functions, and document recommendations for maintenance or development.
Engagement
From a single support case to ongoing technical ownership.
A one-off 500 error does not require a permanent support arrangement. Recurring update problems, a business-critical shop, or regular development work are handled more reliably through defined processes.
One-off support
For outages, error messages, suspected malware, broken forms, or a failed WooCommerce process.
- Assess urgency and impact
- Review access and backups
- Diagnose and implement after approval
Ongoing support
For businesses that regularly need technical help, updates, and smaller improvements.
- Defined task and communication channels
- Controlled updates and tests
- Prioritized development
Technical ownership
For business-critical systems where operations, development, and technical planning belong together.
- Audit and technical roadmap
- Staging, deployment, and monitoring
- Coordination with marketing and internal IT
Development
After the repair: address the cause and implement useful improvements.
If the diagnosis reveals outdated custom code, an unstable integration, or missing pre-update tests, we can fix those issues and document the changes for ongoing operations.
Custom development for websites and WooCommerce.
When standard plugins cannot deliver a function reliably, we develop or extend themes, plugins, Gutenberg blocks, and integrations. Typical work includes data imports, forms, member areas, product logic, external APIs, and editorial tools.
With WooCommerce, the visible shop page is only one part of the system. Checkout, payment providers, tax, shipping, order status, emails, and inventory management interact. Changes are therefore coordinated with business processes and existing integrations.
Before major changes, a WordPress inspection can identify legacy issues, dependencies, and security risks that should be addressed first.
How performance, SEO, privacy, and hosting affect support cases.
A technical problem often affects several disciplines. A heavy plugin can harm loading time and Core Web Vitals. An incorrect redirect can cost visibility. A form may work while still sending data to an unapproved service.
Within a support case, we can review code, loading performance, indexing, consent and tracking setups, and hosting together. If the work becomes a larger SEO, performance, or privacy project, the relevant specialist service takes it further.
We document changes, record responsibilities, and test risky updates on a staging system first. This makes it clear what changed and provides a defined way to roll back a failed update.
Experience
WordPress expertise for development and ongoing operations.
As a WordPress agency, Bajorat Media has developed and supported business websites, shops, custom plugins, and WordPress-based platforms since 2006.
Before making changes, we review hosting, access, backups, update status, and custom modifications.
We analyze existing custom code, fix defects, and extend functionality when standard solutions do not meet the requirements.
Updates, troubleshooting, staging, deployment, and monitoring are organized so changes can be tested and rolled back when necessary.
FAQ
Frequently asked questions about WordPress support and urgent help.
Answers about repairs, malware, response times, maintenance, and technical development.
Can you help with urgent WordPress problems?
Yes. We help with website outages, 500 errors, plugin and theme conflicts, broken forms, backend problems, and failed WooCommerce processes. For an initial assessment, we need the URL, a description of the impact, and ideally details about recent changes.
Does Bajorat Media remove malware from hacked WordPress websites?
Yes, when access, backups, and the extent of the damage allow controlled remediation. We investigate the incident, isolate affected areas, remove malicious code or compromised access, and test the website afterward. Whether cleanup or a fresh setup is safer is decided after diagnosis.
What should I do if my WordPress website has been hacked?
Stay calm and do not hastily delete files, users, or logs. Preserve the current state and available backups, record warnings and suspicious changes, and change critical credentials from a trusted device. The entry point should then be investigated technically.
Do you offer WordPress first aid or an emergency service?
Yes. We handle urgent WordPress cases and prioritize critical requests based on availability. After a short description, we can estimate which access credentials are needed and whether a prompt diagnosis is possible. We do not promise a fixed response time or 24/7 emergency service without a corresponding agreement.
Can you help if the WordPress dashboard is no longer accessible?
Yes, provided we can access the hosting account, files, or database. An inaccessible dashboard may be caused by a PHP error, memory limit, plugin, theme, or database problem. Without suitable access and logs, a reliable diagnosis is often not possible.
Should I disable plugins before contacting you?
For a business-critical website, it is better not to disable plugins at random. Record the error and recent changes, and preserve the current state if you can do so safely. Random changes can alter the symptoms, affect other functions, or remove evidence during a security incident.
Can you take over an existing WordPress website from another agency?
Yes. Before ongoing support, we normally review hosting, access, backups, update status, plugins, the theme, and custom changes. A WordPress inspection is usually the best starting point for large or poorly documented systems.
What is the difference between WordPress support and maintenance?
Maintenance covers recurring work such as updates, backups, monitoring, and functional tests. WordPress support also includes specific errors, technical advice, and smaller development tasks. Both services can be combined.
Do you support WooCommerce and custom WordPress plugins?
Yes. We handle WooCommerce issues involving checkout, payments, shipping, orders, and integrations. Custom plugins, themes, Gutenberg blocks, and interfaces can be analyzed, repaired, or developed further.
Are performance and SEO included in WordPress support?
Technical performance and SEO problems can be investigated and resolved selectively through support. Larger Core Web Vitals, content, visibility, or strategy projects continue through our specialist services and teams.
What information do you need for an initial assessment?
Please include the affected URLs, the exact error message, screenshots, when the issue first appeared, and any changes made immediately beforehand. Tell us whether the website, backend, forms, or checkout are fully or partially unavailable. Send credentials only after we reply and provide an agreed secure channel.
How much does WordPress support cost?
The cost depends on whether the work involves a clearly defined defect, an open-ended diagnosis, malware cleanup, or development. After the initial assessment, we estimate the effort and agree on the next step with you. Repair, cleanup, or development starts only after your approval.
How do WordPress support services differ from WordPress maintenance?
Support covers acute problems: an error after an update, a compromised site, a checkout that stopped working. WordPress maintenance is planned operation with updates, backups, monitoring and checks on a defined schedule. Teams that need support repeatedly usually spend less on a maintenance plan, because problems surface earlier.
Request support
What
WordPress problem should we investigate?
Send us the affected URLs, exact error message, screenshots, when the issue first appeared, and any recent changes. Please send credentials only after we reply and provide an agreed secure channel.
A few notes on your current situation and goals are enough to get started.
Pascal BajoratOwner & Marketing Expert