In the age of digitalization, there is immense potential in the Automation of processes by means of artificial intelligence (AI). At the heart of this development is the goal of making business processes more efficient, reducing costs and increasing customer satisfaction. In this article, we take a look at the diverse possibilities of AI automation and discuss relevant application examples from a wide range of sectors.
A key focus of the review is the development of generative AI, an important milestone in the recent history of AI research, and the contribution of major AI vendors such as OpenAI, Amazon, Google and Microsoft. We highlight how these companies have developed technologies and applications that enable a wide range of automations, and how you can leverage them for your own business processes.
Table of contents
- The development of generative AI and the role of large AI vendors.
- Automation potential through AI
- Conclusion: The advantages of AI-supported automation
The development of generative AI and the role of large AI vendors.
Generative AI, artificial intelligences that can autonomously generate content in the form of text, images, music, or even more complex constructs, has made significant progress in 2022. A major player in this field is OpenAI, the organization behind the GPT (Generative Pretrained Transformer) series, which is capable of generating and understanding human-like text.
Amazon, Google, and Microsoft are other AI providers that are also making significant contributions to the development and application of AI. Amazon, among others, offers a variety of AI services through its Amazon Web Services (AWS). Google, known for its wide-ranging data analysis and processing, has developed the TensorFlow framework, which is used worldwide for machine learning and AI projects. Microsoft, known for its Azure cloud platform and a range of AI solutions, is also supporting progress in this area.
The possibilities for automating business processes become impressive and extremely productive when the tools and AI APIs of the aforementioned providers are combined and linked. This combination now makes automation possible in a way that would have been almost inconceivable just a few years ago, ostensibly in the current quality and stability.
Automation potential through AI
The possibilities for automation using AI are almost endless. In the following, we will outline some application examples that already offer added value for companies today and can be implemented with relatively little effort.
Thus, not only for corporations, but already for small and medium-sized enterprises are affordable and can significantly increase productivity.
Sentiment analysis, also known as sentiment analysis, uses Artificial Intelligence to determine the mood or emotional context of texts. Using Natural Language Processing (NLP), AI can analyze customer feedback, social media posts, and support requests to gain insights into customer satisfaction and overall sentiment. These analytics can help identify and prioritize urgent requests, which ultimately helps improve customer service.
Document summarization and audio generation
AI technologies can sift through enormous amounts of text in a very short time and extract relevant information to create an accurate summary. This capability is particularly useful when dealing with long documents or emails, saving valuable time. In addition, AI models can generate synthetic voices that can read aloud the summarized text. This promotes accessibility and enables more flexible information intake.
OCR evaluation and invoice processing
Optical Character Recognition (OCR) is an AI technology that can extract text from images and documents. In invoice processing, OCR systems can automatically capture relevant information from invoices received by mail. This data can then be integrated into an accounting system, reducing manual entry tasks and minimizing errors.
Automated email response
AI can be used to answer emails automatically. It can use information from FAQ documents, instructions, or predefined answers to respond to customers' inquiries. This automation not only saves time and resources, but also ensures that customers receive timely and consistent responses.
Generation of texts
Generative AI can produce a variety of text forms, from articles to customer cover letters to advertising copy. The quality of these generated texts has improved significantly in recent years and can often compete with human texts. The potential for efficiency gains and cost savings in this area is enormous.
Evaluation of unstructured data
Much of the world's available data is unstructured, making it difficult to analyze. AI technologies can sift through this data and extract valuable information that can be used for decision-making or business processes. This includes text data, but also other forms of unstructured data such as images and audio files.
Automated support chats
Chatbots based on AI can answer customer service queries 24/7, providing human-like interactions. They are able to handle a variety of requests and hand off to a human employee for more complex concerns. This automation not only improves customer service by providing an immediate response, but also relieves staff of routine tasks.
AI modeled images
Image creation with AI ranges from generating simple graphics to creating complex, photo-realistic images. Companies can use this technology to create marketing materials, run simulations, or even design virtual realities. AI-generated images can help open up new perspectives and accelerate creative processes.
Process automation through the combination of techniques
Automating business processes using AI can significantly increase efficiency and reduce costs. By integrating multiple AI functions, complex process flows can be automated. Examples include automated invoice processing combining OCR, text analytics and data integration, or customer service using chatbots, sentiment analysis and automated email responses.
Conclusion: The advantages of AI-supported automation
AI-based automation offers numerous benefits. It can help companies reduce costs, operate more efficiently and increase customer satisfaction. While some companies may be hesitant to embrace this technology, it offers tremendous value. The sooner companies recognize and take advantage of the opportunities offered by AI-based automation, the greater the competitive advantage they can secure.
We as AI and automation solutions provider know that the implementation of such technologies must be tailored. It is important to consider the specific needs and requirements of each company. That's why we are happy to advise you on these topics and support you in the implementation of your individual automation projects. Let's explore together the opportunities that AI-based automation offers for your company. Simply contact us.