Are you a service customer of the agency?
Are you already a customer of our agency and receive services or are you interested in them? In that case please click directly to our Contact page and write us an email or call us.
If you are a participant of our courses, have purchased our software or are a user of our OpenSource software, please check your support options on this page.
We support our existing customers as well as new customers, with externally created websites & applications, with their problems. You can send requests for the corresponding areas via our support form at any time. We will get back to you as soon as possible.
Please consider the following information as applicable to your request:
We are happy to support you with your problems or questions about WordPress. Please understand that we can only answer questions about plugins and websites not created by us for a fee.
WordPress Plugins from our Store / CodeCanyon or Pro Versions
For our paid software products and Pro versions of our plugins, you will of course receive free support, within the scope of the support services and terms agreed with the respective product.
Before you ask, please check if your question is answered in our help section: https://hilfe.bajorat-media.com/
For questions about any product purchased through CodeCanyon, please use preferably the support form on CodeCanyon and the respective product pages.
Open Source WordPress Plugins / Free Software or Plugins
You can get a basic free support environment through various Support Forums use. For more detailed questions and more extensive support, please contact us via our support form to obtain a non-binding quote for professional support from us.
Since we provide and develop the open source plugins or WordPress plugins for you free of charge, we only offer paid individual customer support in addition to this free aspect (general questions are answered via the forums).
We are happy to provide you with fast and uncomplicated support on a wide range of issues.
Participants of our online courses
For course participants, support for the online courses is provided exclusively through the Udemy course website or our Store. There, all general questions about the course will be gladly answered in the "Questions & Answers" section.
Should there be further questions in this context that go beyond the predefined course contents of the online courses, there is of course the possibility to offer further individual and chargeable single trainings or even works.
In this context, interested parties have the possibility to request an offer for individual training or other individual support via our support form.