Professional WordPress Maintenance & Service

WordPress maintenance contract: So you can fully concentrate on your core business! We take care of the security and maintenance of your WordPress installation.

WordPress Maintenance & Service You Can Count On

You work hard on your business. Our team of WordPress experts will make sure that technology doesn't get in your way. We maintain and support your website or WooCommerce online store.

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Maleware & Security

We check your website daily for malware and other security-related issues. This allows us to work with you to respond quickly to threats and protect you.

Daily cloud backups

Daily to hourly backups of your website on secure AWS servers. In case of hardship, we can restore your website with just a few clicks. So you can sleep easy.

SEO keyword monitoring

Monitor and track the development of your keywords in Google. This way you can better evaluate SEO measures and react quickly to possible changes. Because your keyword ranking is valuable.

Updates

We update WordPress and plugins at least once a month or as soon as we become aware of security-related updates.

Performance monitoring

Thanks to regular uptime and performance monitoring, we can detect overload peaks and failures of your website. Furthermore, you receive valuable information about the general performance.

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Support

If you ever need help, we are there to assist you by phone or via e-mail. You can rely on us if there should ever be any problems.

WordPress maintenance

Maintenance work and maintenance contract

WordPress is one of the most used content management systems in the world and is inherently secure. However, due to its high distribution, WordPress is also specifically in the focus of attacks and hacker attacks. As a rule, known security vulnerabilities are promptly closed by WordPress core developers as well as plugin developers. However, this security through fast updates can only be effective if you also regularly install updates for your website and keep an eye on possible WordPress security vulnerabilities.

As soon as you miss current updates or do not install them in time, there is an increased risk for your WordPress installation. It can quickly happen that known security vulnerabilities are actively exploited and your website is attacked due to the not yet installed updates.

We not only take care of the updates of your website, but also a complete maintenance concept including daily cloud backups, security scans, performance and uptime monitoring as well as many other services.

If you are more of a do-it-yourself type and want to apply your updates yourself, our monitoring package is the right one for you. We create regular backups for you and keep you up to date about possible security issues.

Maintenance service

Focus on your core business

We would like to support you to focus more on your core business again and simply take the monthly WordPress maintenance work off your hands. If desired, we will of course support you not only with the maintenance but also with the further development of your WordPress website.

Our offer is aimed at commercial customers who, for example, run blogs, corporate presences or online stores (WooCommerce) based on WordPress and need support with WordPress maintenance.

No suitable standard solutions? We look forward to personal contact with you and will then be happy to submit a individual offer for your WordPress website(s).

Individual work:
Adjustments to the site's theme, setup of additional plugins, development of individual plugins or performance optimization can both be part of an individual maintenance package or ordered additionally if needed.

An overview of all the services we offer as WordPress developer and programmer can perform for you, you can find here.

Our basic WordPress maintenance contracts

Our basic maintenance contracts are tailored and ideal for small to medium website. Do you have larger requirements for the maintenance of your WordPress website or WooCommerce store? We are happy to offer you individual maintenance as well as further development of your website. Feel free to contact us!

Costs for the maintenance contract

We've included in the top section several standard packages for maintaining an average WordPress enterprise presence or blog and a Online stores on WooCommerce Base compiled.

 

For very extensive websites or stores with individualized plugins, we will also be happy to submit you a individual offer. To make the process as easy as possible for you, you can use the linked form for a maintenance service request.

FAQ - frequently asked questions and details about the service

Below you will find more details about our WordPress maintenance contracts as well as information on common questions. If you have any further questions or would like advice on an individual offer, please feel free to contact us:

Do the maintenance packages apply to each website regardless of its size?

We try to cover with the standardized packages the average WordPress company presences, blogs or WooCommerce stores. However, due to the individuality and also possible complexity of each website, we cannot offer the packages for every WordPress website without exception.

As part of your request, we will check your website and the installed plugins. If it turns out that we cannot offer you sufficient maintenance at the standard package prices, we will submit you an individual offer.

Does a maintenance contract apply to multiple websites?

No, separate maintenance contracts must be concluded for each WordPress installation. Multisite systems are also excluded from the standard packages and require an individual request.

How often are updates performed?

We perform the updates in the runtime packages once a month or step in and update your site as part of Proactive Protection.

What is meant by "repair"?

If there are any compatibility issues or errors on your site after updating a plugin, theme or WordPress version, we will fix them for a fee at the agreed hourly rate.

What does OnPage monitoring involve?

A detailed OnPage analysis is the cornerstone for good rankings on Google & Co. We monitor your website regularly with the help of automated crawlers and inform you once every 3 months if there should be errors or problems on your website that could limit your ranking or the quality of the website. This includes many ranking-relevant factors such as incorrectly placed headlines, errors in the meta information, duplicate content, URLs that are not found (404), performance data and much more.

We will also be happy to support you in correcting the errors found and will submit an individual offer for this purpose if you do not wish to correct the errors yourself. The basis of the offer is the agreed hourly rate.

What questions are answered by support?

We will answer general questions about WordPress and as far as we can, questions about your theme and the plugins you use as part of our support. You can find more information in the WordPress Support section.

What counts as editorial work?

As editorial work we evaluate the support with the content maintenance of your web page: Input of given texts (no text creation) or pictures.

What does "Proactive Protection" mean?

If we become aware of a potential threat to WordPress websites, e.g. through the current news situation or other sources, we would apply appropriate updates to your website as soon as possible if available.

Is the maintenance contract a security guarantee against hackers or attacks?

Regular updates and maintenance significantly reduce the risk of a hack or other misuse of your website. Nevertheless, we cannot give a guarantee against hacks, malware infestation or other attacks.

The security of a WordPress website is based on several factors, of which regular maintenance is only a part. If you have any further questions about this topic feel free to contact us directly.

What are the payment terms and which payment method is possible?

The lump-sum remuneration of the maintenance contracts is invoiced for 3 months in advance in each case. If additional costs arise due to repair work or other services, these will be invoiced at the end of the month.

You can transfer your invoices or have them conveniently collected by SEPA direct debit.

If you are interested in a monthly payment method, this is also possible for a small surcharge.

What access data is required?

In order to be able to react as quickly as possible in an emergency, it is important that we have all the relevant access data right from the start. This includes, for example, the following data:

  • WordPress administrator access
  • (S)FTP access
  • SSH access (if available)
  • Access data to the MySQL database and PhpMyAdmin
  • Access to the web hoster's panel if required
Are paid or premium plugins also updated?

If you use paid premium plugins on your website, the license costs are not part of the maintenance flat rate. We can gladly extend the plugin licenses for you and then add the corresponding license costs or you book the licenses yourself and provide us with the corresponding data.

In some cases, we already have developer or agency licenses for certain plugins, so we can renew your premium plugins at lower rates or even for free.

Are updates first checked in advance in a test environment?

If this has not been agreed as part of an individual maintenance contract, updates are installed directly on the live page. If problems occur, a restore can be carried out using a previously created backup or a repair can be carried out for a fee.

Do I have to change my web host for the maintenance service?

No, we maintain your website on your existing webspace. If this is not ideal for your WordPress website, we will be happy to advise you in this regard. In principle, however, you can stay with your current web host, a move is not necessary.

Is the website offline during the updates?
Where and how long are the backups stored?

We store the backups of your website on an external service to be able to keep the data even if there are problems with your server. The backups are stored in an Amazon AWS S3 bucket in Ireland (Europe).

Backups are created incrementally and backed up for 30 days. If necessary, we can restore your website with a few clicks.

What is performance monitoring?

We regularly monitor the current performance of your website. This allows you to regularly track whether, for example, changes to the website or updates change the performance.

What is Uptime Monitoring?

We monitor if your site is down, e.g. due to overloads, server failures or other problems. Without uptime monitoring it is usually not possible to detect if a page is down in the meantime.

Keyword Monitoring, what is it?

Tell us the most important keywords for your website and we will monitor your ranking for these keywords. You will receive weekly or monthly reports about your keyword ranking on request.

A maximum of 100 keywords per website are monitored and evaluated.

WordPress Support

As far as this is included in the selected maintenance package, the provider supports the customer by phone in all important matters concerning WordPress, plugins, themes, etc.. Support services exceeding the contractually agreed time will be charged with 20.00 € net plus VAT per additional 15 minutes or part thereof.

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